Are my saved ideas already an itinerary or booking?+
Your saved ideas show what interests you. They are not an agreed itinerary and do not reserve anything. Discuss the combination, travel date, feasibility and price before making an arrangement.
What information should I share about my day?+
Share your preferred date, where you are staying, who is travelling and the places or activities that interest you. Include your preferred pace and whether you would like to be back by a particular time.
What information should I provide when asking about a transfer?+
Share your pickup point, destination, date and preferred time, together with your group size and luggage. For an airport journey, also include flight details and the local travel date. Request any return journey separately with its own date and time.
What should a quote make clear?+
Ask which currency applies, whether the price is per vehicle or per person, and what it includes. Also clarify any extra charges, agreed hours, admission tickets, parking and activities provided by other operators.
How should I share requests about children, mobility or luggage?+
Share who is travelling, any children's ages and the luggage you will bring. Mention requests concerning walking, stairs, getting into a vehicle or a child seat. Ask for the route and any suitable facilities to be confirmed beforehand.
What should I clarify about an activity run by another operator?+
Ask which operator runs the activity and what participation requirements apply. Discuss tickets, any required guidance, equipment and transport separately. Clarify what belongs to the activity and which arrangements you need to make separately with Resna.
Can I request a minivan with a driver or a scooter ride as a passenger?+
Yes, discuss your preference with Resna. For a minivan, share your group size and luggage; the vehicle, seats, route and price are confirmed personally. On a scooter, you sit as a passenger behind the driver. Agree the starting point, duration, stops, helmet arrangements and price in advance. The planner provides only rough distance and travel-time estimates for car journeys.
Which languages does Resna speak?+
Resna speaks English and Indonesian, not Dutch. The website is available in Dutch, English and Indonesian. The fixed text of the WhatsApp enquiry is prepared in English. Please write your own notes in English too, so Resna can understand your wishes.
Do I need to plan everything on the website first?+
No. Contact Resna directly on WhatsApp to talk through your trip. A date, accommodation, group and a general idea are enough to start. The map, saved ideas and day planner are optional tools to use if you find them helpful.
What should I check when choosing a local guide or Bali tour operator?+
Check who your contact will be, which parts can be adjusted and what the price includes. With Bali Transport, you discuss your day and transport directly with Resna. Activities such as rafting, ATV rides and cooking classes have their own operators. Ask which tickets, guidance and journeys belong to each arrangement.
